Region: Pacific

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Country, (City:) Tuvalu (Funafuti)

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Type: Contract, Full-Time to 31st December 2025 (with possibility of extension, subject o DFAT approval.)

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Role description: 

The Senior Support Coordinator plays a key operational role in assisting Tuvaluan applicants participating in the Falepili mobility pathway. This role focuses on providing high-quality, culturally sensitive support through the visa application process — including coordination of health checks and delivery of biometric (bio) checks. 

 

You will be the main point of contact for many applicants navigating the post-ballot steps and will ensure that every individual feels informed, respected, and supported throughout their journey. 

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​Key responsibilities: 

• Assist applicants with understanding the visa process and requirements 

• Coordinate applicant access to approved health check services and support pre-appointment preparation 

• Conduct in-person biometric (bio) checks as required for visa processing 

• Provide logistical support for appointment scheduling, reminders, and follow-up 

• Track applicant progress through medical and bio-check stages and maintain confidential records 

• Support information sessions, outreach events, and community education efforts 

• Respond to questions from applicants with professionalism and cultural awareness 

• Escalate complex or urgent matters to the In-Country Lead 

• Collaborate with healthcare providers and government officials to streamline applicant support 

• Work closely with the wider Island Spirit team to ensure a consistent, supportive applicant experience 

 

About you:

You are an energetic, skilled, and ambitious individual seeking your next exciting career challenge. With a deep understanding of Tuvaluan culture and society, you are well-connected within your community and possess the ability to build trust and navigate complex relationships.

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You will thrive in this role if you:

• Fluent in Tuvaluan and English 

• Have previous experience in community support, healthcare, public service, or visa assistance 

• Are confident performing structured procedures like biometric checks (training provided) 

• Have a strong ability to maintain accurate records and follow compliance guidelines 

• Are approachable and calm under pressure, with strong interpersonal skills 

• Can use tools like email, Word, and spreadsheets confidently 

• Work well independently but enjoy being part of a collaborative team 

• Have worked in culturally diverse settings and understand local customs and protocols 

 

Why choose us?

Island Spirit Australia is a purpose-driven consulting firm specialising in cross-cultural government advisory, private sector development, and inclusive economic growth across the Pacific. We deliver high-impact solutions through a values-based, locally led approach and work closely with governments, development partners, and private enterprises to strengthen community resilience and economic participation.

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With a presence in 12 countries including Australia, the Pacific, and Timor-Leste, Island Spirit helps communities and organisations design practical, culturally aligned programs that generate lasting value.

Our work is guided by the belief that when people are supported to thrive, communities and ecosystems do too. That’s why our motto is: Happy People. Happy Planet.

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Safeguarding:

We’re committed to ensuring that everyone who joins Island Spirit– and the communities and clients we serve – are treated with respect and dignity. That their personal safety is assured and they can work free from threat of harm. 

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We take our obligations to uphold Australian Government standards of probity, safety and ethics seriously. Whether it's ending modern slavery, safeguarding children, promoting diversity or preventing corruption, our focus on governance is comprehensive. 

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All successful candidates will be subject to character and police checks, and must complete training in relevant policy areas prior to commencement.  

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All consultants engaged by Island Spirit Australia must demonstrate a commitment to the prevention of sexual harassment, exploitation and abuse (PSHEA) and the protection of children. Successful applicants will be required to complete criminal history/suitability screening checks, participate in a safeguarding orientation session, and sign the Island Spirit Australia Child Safeguarding Policy and Code of Conduct. Island Spirit Australia may seek information from agencies with which consultants have previously had engagement, and specifically discuss any conduct of concern in relation to safeguarding.

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Start Date: 16th of June 2025.

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Our team will review all applications and should your application be successful in progressing to the next stage, we will be in contact to discuss your experience further. 

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If in this instance your application is not successful, we will ensure that you are kept updated on the status of your application as quickly as we can via email.

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Thank you for your interest in this position. We’ll be in touch.