Region: Pacific

​Location: Remote (Australia or Pacific Island based).  

 

​​Type: Contract, Part-Time to 31st December 2025 (with possibility of extension, subject to DFAT approval).

Employment Support Officer (0.4 FTE or approximately 15 hours per week)

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Role overview: Icon Agency (ICON) is seeking a dedicated and compassionate Employment Support Officer to help deliver the Falepili Mobility Pathway Support Service, a key initiative supporting Tuvaluans migrate to Australia under the Pathway created as part of the Australia-Tuvalu Falepili Union Treaty. The Treaty stream visa offers Tuvaluan nationals the opportunity to live, work, and settle in Australia.  

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The Employment Support Officer plays a vital role in assisting Tuvaluan visa applicants engaging with the voluntary employment service, to build the skills, confidence, and support networks needed to secure and maintain employment in Australia. The officer provides culturally tailored one-on-one and group support, helping applicants overcome barriers such as language, digital literacy, or unfamiliarity with the Australian job market. 

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This role is part of a dedicated project team and works closely with our employment partner Asuria, and the broader PEV consortium. It ensures that the employment support provided aligns with the unique cultural, language, and access needs of the Tuvaluan community and reflects best-practice models for preparing individuals with barriers for employment. 

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Key responsibilities: 

• Deliver group employment webinars on topics including resume and cover letter writing, interview preparation, and job search skills and strategies, including understanding Australian job advertisements and application processes 

• Provide email or virtual one-on-one employment coaching to applicants who opt in for support, including interview preparation coaching and effective communication with employers  

• Work with applicants to develop personalised job plans, including identification of barriers and workplace adjustments, employment history mapping, identification of transferable skills, management of references and job application support.  

• Maintain applicant records in the CRM, including referrals and outcomes. 

• Triage complex needs of the applicants to the project team. 

• Participate in coordination meetings with the project team. 

• Collaborate with the project team to distribute employment-related materials. 

• Contribute to fact sheets and employment toolkit materials. 

• Participate in coordination meetings with the project team. 

 

Selection criteria: 

• Demonstrated experience in employment, career coaching, workforce development, or a related field. 

• Experience working with culturally and linguistically diverse communities, and implementing culturally sensitive employment services 

• Experience working with vulnerable populations (e.g. older persons, people with disabilities, single parents) to develop job readiness and connections to career opportunities 

• Familiarity with Australian labour market expectations, Australian workplace culture and communication styles Fair Work principles, and willingness to develop knowledge on these topics 

• Excellent written and verbal skills; ability to deliver training online. 

• Organised, empathetic, and client-focused with strong problem-solving ability. 

• Familiarity with basic data systems and willingness to be trained in CRM use. 

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Background Checks: Must pass and have a current Police Check, Work with Children Check and Working with Vulnerable People (if applicable). If applicable, these checks will be an ongoing requirement for employment.

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Cultural Competency:

• Has an awareness of one’s own cultural worldview

• Actively contributes to diversity and inclusion in the workplace

• Develops positive attitudes among teams towards cultural differences

•  Celebrates the benefits of diversity

• Ability to understand, communicate with and effectively interact with people across cultures

• Ability to honour, respect the beliefs, language, interpersonal styles and behaviours of individuals receiving services as well as staff who are providing such services

• Awareness of your own values and biases and of how they may affect diverse clients

• Knowledge of different cultural practices and world views

 

Conflict of Interest, Code of Conduct and Acting with Integrity:

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All employees are assigned the responsibility to:

• Conform to all relevant procedures, policies, standardised operations and job instructions as published and updated from time to time

• Act in the best interests of the company at all times

• Ensure that environmental issues arising from their activities are managed according to legal requirements, environmental policy and good management practices.

• Act as an employee in accordance with The Children and Young People’s (Care and Protection) Act 1988, The Child Protection (Prohibited Employment) Act 1988 and The Commission for Children and Young People Act 1988 and ensure to the best of your ability the care, protection and safety of any children and/or young people you may come into contact with during your employment.

• Work at the work location/s as assigned and determined by the operational needs of the Company.

You must:

• Be aware of the company’s Code of Conduct and the expected behaviours of our employees

• Do not breach any rules that may put Asuria in a position of accusation of fraud, or breach of contractual terms

• Highlight any unacceptable behaviour going that you observe or otherwise become aware of

• Report any conflicts of interest

• Treat the company’s reputation, finances and property with upmost respect

Enterprising Heart Statement:
All Asuria employees must proactively demonstrate behaviours and principles of our Enterprising Heart DNA. Asuria extends the definition of enterprising beyond a primarily economic profit-seeking venture to a social and cultural balance which is encompassed under the umbrella of Enterprising Heart. The DNA of Enterprising Heart pushes our company beyond the traditional emphasis of economic growth and integrates community, empathy and compassion to establish a value-focused organization.

 

Diversity Statement:
All employees are required to abide by the Company’s Diversity Inclusion policy at all times whilst acting within their capacity as an employee and on behalf of the company. Captured in this policy is the commitment to build understanding between people, to be respectful and open to different cultural perspectives, strengthen cultural security and work towards equality in opportunity.

Occupational Health & Safety Statement:
As an Asuria employee you will be required to present fit for work, work in a safe manner and ensure that any people who report to you and/or you work with work safely, and must adhere to the following WHS requirements:

• Cooperate with and are aware of all WHS policies & procedures along with any other legislative requirements

• Identify, assess, prioritise and control risks to health & safety of employees, contractors and visitors

• Report any hazardous conditions, near misses and injuries immediately to your supervisor.